Privacy Policy of Gelora.id

Through this privacy policy, PT Gelora Raga Nusantara and/or its affiliates ("Gelora.id") disclose their policy for collecting, storing, using, processing, retaining, transferring, disclosing, and protecting your personal information, such as your name, address, date of birth, occupation, phone number, email address, bank account and credit card details, gender, user and non-user identifications or identifiers held by the government in your mobile phone directory, health data, financial information, and biometric information ("Personal Data") when using and accessing Gelora.id services. By using and/or accessing Gelora.id services through our website at www.gelora.id, both users, service providers, and partners state that all provided data is accurate and valid, and they give consent to Gelora.id to collect, store, use, process, retain, transfer, disclose, and protect their Personal Information.

This Privacy Policy explains:

1. Collection of Personal Data

2. Use of Personal Data

3. Disclosure of Personal Data

4. Complaints and Grievances

Collection of Personal Data 

This section explains the categories of Personal Data we may collect and the sources of this data. We may collect the following categories of Personal Data:

1. Data Collected from Non-Users, Partners, and Service Providers When there are parties not registered as users, service providers, or partners using Gelora.id services, Gelora.id will collect data to identify parties using the services but not registered as users, service providers, or partners, including but not limited to: 

a. IP address; 

b. Location; 

c. Browser type; 

d. Device type;

2. Data Collected from Users, Service Providers, and Partners When there are parties who are or will become users, service providers, or partners using Gelora.id services, Gelora.id will collect data to identify parties using the services as users, service providers, or partners, including but not limited to: 

   1. When users, service providers, and partners create an account,  including:

      1. Name; 

      2. Username; 

      3. Date of birth; 

      4. Gender; 

      5. Email address; 

      6. Password; 

      7. Phone number; 

   2. When users, service providers, and partners use the website, including: 

      1. Timing of each website usage activity, including but not limited to registration time, login, and transactions.

      2. Real or estimated location data such as IP address, Wi-Fi location, and geo-location; 

      3. User usage or preferences data, including user interactions on the website, saved choices, and selected settings. This data is obtained using cookies, pixel tags, and similar technologies that create and maintain a unique identifier; 

      4. Device data, including the type of device used to access the website, hardware model, operating system and version, software, IMEI number, file name and version, language preferences, unique device identifier, advertising identifier, serial number, device motion information, and/or cellular network information; and/or

      5. Log data, including server logs that receive data such as device IP address, access date and time, viewed application features or pages, application processes, and other system activities, browser type, and/or third-party sites or services used by the user before interacting with the website.
         

Use of Personal Data 

Gelora.id may obtain, collect, manage, analyze, store, display, announce, send, and/or use the entirety or part of the Data obtained and collected from users as mentioned in the previous section (except for Password Data) for the following purposes:

1. Managing all facilities and services of the Gelora.id website;

2. Providing various forms of information to users, service providers, and partners;

3. Processing various forms of requests, activities, and transactions conducted by users, service providers, and partners;

4. Displaying and sharing advertising recommendations and services with users, service providers, and partners;

5. Monitoring or investigating suspicious transactions or transactions suspected of containing fraud or violations of the Terms and Conditions or applicable legal regulations, as well as taking necessary actions as a follow-up to the results of monitoring or investigation of such transactions.

6. Under certain circumstances, Gelora.id may need to use or disclose Personal Data of users, service providers, and partners for law enforcement purposes or to fulfill the requirements and obligations of applicable legal regulations, including in the event of disputes or legal proceedings between users, service providers, partners, and Gelora.id, or allegations of criminal acts such as fraud or data theft.

7. Fulfilling the requirements and obligations of applicable legal regulations related to taxation interests in Indonesia.

8. Sharing Data with subsidiaries, affiliates, and/or third parties to assist in enhancing features and/or processing Data for and on behalf of Gelora.id.

Disclosure of Personal Data 

Gelora.id is committed to maintaining the confidentiality of Personal Data of users, service providers, and partners under Gelora.id's control and guarantees no disclosure, sale, transfer, distribution, and/or lending of Personal Data of users, service providers, and partners to third parties without the consent of users, service providers, and partners, except in the following cases:

1. Required disclosure of Data to subsidiaries, affiliates, and/or third parties collaborating with Gelora.id to improve services for users, service providers, and partners.

2. Gelora.id is obligated to disclose Data in cases of law enforcement processes and/or valid requests from law enforcement agencies based on legal regulations.

3. Gelora.id may provide Personal Data of users, service providers, and partners to vendors, consultants, marketing partners, research firms/institutions, or similar service providers for marketing activities conducted by third parties, improvements and maintenance of Gelora.id service quality, and other promotional activities.

4. By providing Data, users, service providers, and partners have consented to the disclosure of Data by Gelora.id and release Gelora.id from any claims, demands, and/or lawsuits related to the disclosure of Data.

Complaints and Grievances 

If you have comments, feedback, complaints, and grievances regarding the use, violations, and handling of your Personal Data, please contact Gelora.id at support@gelora.id or https://gelora.helpsite.com. We will handle your complaints confidentially. 

We will contact you within a reasonable timeframe after receiving your complaint to discuss it and outline options for resolving your complaint.